Operations manager
Identify which multi-step processes an agent could support.
Harvard / Harvard Online
Use AI at workEvaluate agents that plan, call tools and perform multi-step tasks in professional workflows.
No application required; English proficiency and participation in coursework expected.
Our assessment, based on the syllabus.
Identify which multi-step processes an agent could support.
Evaluate proposals for automation and human oversight.
Understand how agents could extend everyday AI use.
Decide which steps of a reporting workflow can be delegated and which need approval.
Current syllabus explicitly covers tool-enabled agentic systems. Part of Harvard's 2026 AI Leadership Series.
Consider this if you need to assess agent proposals or decide how much autonomy to allow. Choose a programming course if you need to implement the agents yourself.
Checked 20 October 2026. Confirm the current offer on the provider’s page before paying.